By scheduling a service with Titan Auto Care, you confirm that you have read, understood, and agreed to the following terms. We want every experience to be transparent, fair, and professional — these policies exist to protect both you and our team.
Customer Responsibilities
Before your service begins, please remove all personal belongings from your vehicle — including valuables, firearms, medications, cash, jewelry, electronics, important documents, and any other sensitive items.
If you've requested interior cleaning, please empty glove boxes, center consoles, door pockets, trunk compartments, and any other storage areas beforehand.
Titan Auto Care is not responsible for personal items that are lost, misplaced, damaged, or reported missing after service.
Any items left behind may be collected and returned to you, but Titan Auto Care assumes no liability for them.
Vehicle Condition
Please inform us of any pre-existing damage, mechanical or electrical issues, aftermarket modifications, or delicate surfaces before we begin.
Cleaning can sometimes make pre-existing damage more visible — Titan Auto Care is not responsible for conditions that were already present before service.
Surfaces that are heavily worn, cracked, faded, or deteriorated may be further affected during the normal detailing process.
Biohazards
If your vehicle contains mold, excessive bodily fluids, human or animal waste, needles, insects, or any other hazardous materials, you must disclose this before booking.
Titan Auto Care reserves the right to decline service or apply additional charges for biohazard situations.
Child Safety Seats
We will clean around child safety seats but will not remove or reinstall them.
It is your responsibility to verify proper installation after your service is complete.
Pet Hair, Sand, Stains & Heavy Soiling
We use professional-grade techniques to dramatically improve heavily soiled interiors, but we cannot guarantee the complete removal of stains, pet hair, odors, sand, salt, or deeply embedded contaminants.
Additional charges may apply for vehicles with excessive buildup or contamination.
Odor Removal
Odor treatment services are designed to significantly reduce unwanted smells — however, complete odor elimination cannot be guaranteed.
Results will vary depending on the source, severity, and duration of the odor.
Water & Electrical Components
We take great care during the cleaning process, but modern vehicles house sensitive electronic systems.
Titan Auto Care is not responsible for electrical failures related to pre-existing defects, improper aftermarket installations, or previously compromised components.
Paint & Exterior Surfaces
Detailing can reveal pre-existing scratches, rock chips, oxidation, paint defects, or clear coat failure that were previously hidden beneath dirt and contamination.
Titan Auto Care is not responsible for surface defects, peeling clear coat, or weakened paint that becomes apparent during or after normal detailing procedures.
Satisfaction Policy
If you have any concerns about the service, please raise them before our technician leaves the location.
We ask for the opportunity to address and resolve any service-related issues directly before refunds or chargebacks are pursued.
Weather Policy
As a mobile detailing service, we may need to reschedule appointments due to rain, severe weather, extreme temperatures, or other conditions that could compromise service quality or safety.
Limitation of Liability
Titan Auto Care's maximum liability for any claim arising from a completed service shall not exceed the total amount paid for that service.
Under no circumstances shall Titan Auto Care be held liable for indirect, incidental, special, or consequential damages.
Right to Refuse Service
Titan Auto Care reserves the right to refuse or stop service at any time, including situations involving unsafe working conditions, undisclosed biohazards, aggressive behavior, or vehicles that are not suitable for detailing.
Agreement
Submitting a booking request with Titan Auto Care constitutes your acceptance of this Service Policy & Liability Waiver in full. If you have any questions before your appointment, don't hesitate to reach out — we're happy to walk you through anything.